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Intelligent Tools for Every Customer Touchpoint

Everything your team needs to automate, engage, and grow — across every channel your customers already use.

AI-Powered Conversations

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AI Bot Reply (OpenAI + Gemini)

Integrate the latest large language models to deliver human-like, context-aware responses. Train your bot on your own business data for precise, branded conversations.

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Visual Flow Builder

Design complex, multi-step chatbot flows with a fully drag-and-drop canvas. Build conditional branches, user input collection, API calls, and payment flows — no code needed.

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Sequence Messaging

Set up drip-style message sequences triggered by user actions or time delays. Nurture leads, onboard customers, and follow up automatically over days or weeks.

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WhatsApp Flows

Create interactive forms directly inside WhatsApp conversations. Collect bookings, registrations, feedback, and customer data without leaving the chat.

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Auto Responder

Respond instantly to incoming messages with rule-based triggers. Collect emails, route inquiries to the right team, and never leave a customer waiting.

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Conditional Logic

Build smart bots that respond differently based on what users say, their data, or purchase history — creating truly personalized experiences at scale.

Drive Revenue with Smart Campaigns

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Bulk Broadcasting

Send personalized messages to unlimited subscribers across WhatsApp, Facebook Messenger, and more. Achieve 80%+ open rates that email marketing can only dream of.

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Abandoned Cart Recovery

Automatically detect and follow up with customers who left without buying. Recover lost sales with timely, personalized WhatsApp reminders and incentives.

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WhatsApp Catalog

Showcase your entire product catalog inside WhatsApp. Let customers browse, select, and order products without ever leaving the conversation.

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COD Verification

Automatically confirm cash-on-delivery orders via WhatsApp before dispatch. Reduce failed deliveries and save on operational costs.

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Appointment Booking

Let customers book, reschedule, and receive reminders for appointments entirely through chat. Perfect for clinics, salons, and service businesses.

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In-Chat Payments

Accept payments directly through your chatbot. Supports 20+ payment gateways including Stripe, PayPal, and Razorpay — checkout without leaving the chat.

Manage Your Team Seamlessly

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Shared Team Inbox

All your channels in one place. Assign conversations to agents, add internal notes, collaborate on replies, and ensure zero messages fall through the cracks.

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Website Live Chat

Embed a fully featured chat widget on your website. Visitors get instant support that seamlessly hands off to human agents or continues on WhatsApp.

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Analytics & Reporting

Track message delivery, open rates, bot performance, agent response times, and conversion metrics. Make data-driven decisions to optimize every campaign.

See All Features in Action

Book a personalized demo and we'll walk you through exactly how Vectra CX fits your business.